As Kamaka Air’s agency of record, PICXM led a full brand and customer experience transformation to support the company’s expansion across the Hawaiian islands. The engagement began with a complete website redesign that prioritized mobile-first UX, intuitive navigation, and seamless booking functionality. PICXM implemented a unified omnichannel marketing strategy—combining targeted social media, video content, OTT and CTV campaigns, and optimized Google Ads. The team launched HubSpot to enhance CRM, automate lead generation, and improve email marketing. PICXM also developed a customer service strategy with live chat integration to streamline support and improve satisfaction. By aligning digital strategy, performance marketing, and customer experience under one cohesive brand, Kamaka Air is now scaling efficiently and reinforcing its position as Hawaiʻi’s most trusted inter-island cargo airline.